Thailand eSIM FAQs

eSIM stands for Embedded SIM. It’s a digital version of the traditional physical SIM card that you insert into your phone. Instead of being a separate physical component, an eSIM is built directly into your device’s hardware. An eSIM offers a more convenient and flexible way to connect to cellular networks.

thailandesim.com is the local provider offering Thailand eSIMs for foreign tourists visiting Thailand! Here, you can find various Thailand eSIM plans with different data volume and validity options.

Almost new device models from 2019 support eSIM. You can check out the full eSIM-compatible devices list HERE.

Buy Thailand eSIM for your trip with just some simple steps as below:
– Step 1: Go to thailandesim.com.
– Step 2: Choose the data plan. Choose the number of the eSIM and click on ADD TO CART.
– Step 3: Check the shopping cart and click on CHECKOUT.
– Step 4: Fill in and choose the payment methods, and make the payment.
– Step 5: Check your email for the QR code and installation guides.

Yes. Some Thailand eSIM plans on thailandesim.com offer Thailand’s local number, free calls, and SMS. Check out the details in the product description before make a purchase.

No. You can easily purchase an eSIM directly on thailandesim.com. You only need to choose the eSIM data plan and place your order. And then, you will receive a QR code via email.

You can check it directly in the Cellular settings:
– Step 1: Go to Settings > Cellular
– Step 2: Check whether you have “Add eSIM” button or not. If yes, your iPhone support eSIM.

You can check directly in the SIM settings:
– Step 1: Go to Settings > Find SIM Card manager/SIM settings
– Step 2: Check whether you have “Add eSIM” button or not. If yes, your Android device is compatible with eSIM.

– Step 1: Go to Settings> General> About.
– Step 2: Scroll down to view the “Carrier lock” section.
It should say “NO SIM restrictions”, meaning the device is unlocked.
– Step 3: Scroll down to view the “DIGITAL SIM” section. It should contain a “DIGITAL SIM” IMEI, meaning the device is eSIM compatible.

You should buy Thailand eSIM 15 days before departure and save it on your email. The validity only starts when you install the eSIM on your device.

Please contact ThailandeSIM Support Team [email protected] with your order number for assistance. For more convenience, you can contact Thailand eSIM via WhatsApp on the top of the webpage.

You should install and activate the eSIM 1 day before departure because the eSIM validity will start when you download and install eSIM on your device.

Each device will have slightly different steps to install eSIM. You can check out the Full installation for Thailand.

You can set up APN by the following steps:
– For iOS devices: Go to Settings > Cellular/Mobile data > your eSIM > Cellular Data Network, and then enter all APNs.
– For Samsung Phones: Go to Settings > Connections > Mobile networks > Access Point Name > Tab Add on top bar > Name APN.
– For Google Pixel Phones: Go to Settings > Network & internet > SIMs > select your eSIM > Access Point Names > Tab + on top bar > Name APN.

This error can appear in some cases below:
– QR code provided by the carrier is not clear/cut/hidden by object/blur/… 
– Error on the device’s camera that leads to unable scan the QR code.
Try the following actions:
– Check your device’s camera. If it doesn’t work, try to install it manually. 
– If it still does not work, contact us for further assistance. 

This error often indicates that the QR code’s unique activation code has already been used. This indicates that the eSIM profile has already been added by you, another person, or both. You need to check whether your eSIM has been used or not.

Verify that the SIM has not already been added:
– On your iPhone: Settings > Cellular > Cellular Plans.
– On your Android device: Settings > Connections > SIM card manager.

You may also contact ThailandeSIM via the information below for further support.

This issue most likely indicates that your phone is a CDMA device or has been locked by the original purchase carrier.

When buying a device, you should consider its network type and whether it is carrier-locked. Your device’s IMEI can be checked in the following website:
imeipro.info
imeicheck.com
imei.info

If you want to find out whether your device’s IMEI is locked, dial *#06# to get the 15-digit IMEI number, and check on the websites above.

You need to contact your carrier to unlock your phone. If not, you may need another device to use eSIM, because eSIM can only be activated on unlocked-carrier phones.

This error can appear in some cases below:
– Too many eSIMs are installed on the device.
– This eSIM profile has already been set up on your device or installed on another device.
– You install eSIM with a poor internet connection (Wifi/ other cellular data).

Try the following actions:
– Check your number of eSIM maximum. If you have used all of the eSIM storage, you can remove the previous eSIMs. Check out for further steps on how to remove an eSIM on iPhone, Samsung, Google Pixel.
– Check whether your eSIM profile is already on your device or not. On iOS, go to Cellular Plans to check. On Android, go to the SIM Card Manager to check.
– Check your internet connection and try to install the eSIM again.